Frequently Asked Questions
Get answers to common questions about our mobile app support services. We've organized everything by service type to help you find exactly what you need.
App Support & Maintenance
Questions about ongoing support, maintenance schedules, and how we keep your mobile applications running smoothly across all platforms.
What's included in your standard app maintenance package?
Our maintenance package covers security updates, performance monitoring, bug fixes, and compatibility checks. We also handle app store compliance and provide monthly performance reports.
- Security patches and vulnerability fixes within 48 hours
- Performance optimization and crash monitoring
- OS compatibility updates for iOS and Android
- App store guideline compliance reviews
- Monthly analytics and performance reports
How quickly do you respond to critical app issues?
Critical issues like app crashes or security vulnerabilities get our immediate attention. We have a 2-hour response time for emergencies and typically resolve critical problems within 24 hours.
- Critical issues: 2-hour response, 24-hour resolution target
- High priority: 8-hour response, 72-hour resolution
- Standard issues: 24-hour response, 5-day resolution
- Emergency hotline available for urgent matters
Do you support both iOS and Android applications?
Absolutely. Our team specializes in both native and cross-platform applications. We handle iOS apps built with Swift or Objective-C, Android apps using Java or Kotlin, and hybrid solutions like React Native or Flutter.
- Native iOS development with Swift and Objective-C
- Android development using Java and Kotlin
- Cross-platform solutions: React Native, Flutter, Xamarin
- Web-based mobile apps and PWAs
Can you take over support for apps built by other developers?
Yes, we regularly take on legacy applications. We start with a comprehensive code audit to understand the current state, then create a transition plan that ensures continuity of service while improving the app's architecture.
- Complete code audit and documentation review
- Risk assessment and improvement recommendations
- Gradual transition plan to minimize disruption
- Knowledge transfer and team onboarding process
Updates & Feature Development
Everything about adding new features, updating existing functionality, and managing app store submissions for your mobile applications.
How do you handle app store updates and submissions?
We manage the entire submission process for both App Store and Google Play. This includes preparing app descriptions, screenshots, compliance documentation, and handling any rejection issues that might arise.
Our team stays current with both Apple and Google's latest guidelines, ensuring your updates get approved quickly. We've maintained a 95% first-submission approval rate throughout 2025.
What's your process for adding new features to existing apps?
Feature development starts with understanding your business goals and user needs. We create detailed specifications, provide timeline estimates, and use iterative development with regular check-ins to ensure we're building exactly what you envision.
Every new feature goes through our testing protocol across multiple devices and scenarios before deployment. We also provide training materials for your team when needed.
Can you integrate third-party services and APIs?
Integration work is one of our specialties. Whether you need payment processing, social media connections, analytics tools, or custom API integrations, we handle the technical complexity while ensuring security and performance standards.
We work with popular services like Stripe, PayPal, Facebook, Google Analytics, Firebase, and many industry-specific platforms. Custom API development is also available.
How do you ensure app updates don't break existing functionality?
Our testing process includes automated unit tests, integration testing, and manual QA across different devices and operating system versions. We also maintain staging environments that mirror your production setup.
Before any update goes live, we run comprehensive regression tests and can provide beta versions for your internal testing. We also maintain rollback procedures just in case.
Pricing, Contracts & Getting Started
Information about our service agreements, pricing structure, and what to expect when beginning a support relationship with Minara Glow.
What are your typical contract terms and pricing structure?
We offer flexible arrangements from month-to-month support to annual contracts. Pricing depends on app complexity, support level needed, and any additional services. Most clients start with our standard support package and adjust as needed.
- Month-to-month contracts available for basic support
- Annual agreements offer better rates and priority support
- Custom packages for enterprise clients with multiple apps
- Project-based pricing for specific feature development
What information do you need to start supporting my app?
We'll need access to your source code, app store accounts, any third-party service credentials, and documentation about current functionality. Don't worry if documentation is limited – we can help create that during our onboarding process.
- Source code repository access (GitHub, GitLab, etc.)
- App store developer account collaboration
- Current hosting and backend service details
- Any existing documentation or technical specifications
Do you provide reporting and communication during ongoing support?
Communication is key to successful long-term support relationships. We provide regular status updates, monthly reports on app performance and any work completed, plus direct access to your dedicated support team.
- Monthly performance and activity reports
- Real-time notifications for critical issues
- Direct communication with your assigned developer
- Quarterly strategy reviews for long-term clients
What happens if we need to end our support agreement?
We believe in making transitions smooth for everyone. With 30 days' notice, we'll provide complete documentation, help transfer access back to you or another provider, and ensure you have everything needed for continued operation.
- 30-day notice period for contract termination
- Complete documentation handover included
- Knowledge transfer sessions with your new team
- Transition support to minimize service disruption
Still Have Questions?
Can't find the answer you're looking for? Our support team is here to help with any specific questions about your mobile app needs. We're always happy to discuss your project and provide personalized guidance.