Privacy Policy
Your Privacy Matters to Us
Information We Collect
At Minara Glow, we collect information that helps us provide exceptional mobile app support and update services. This information enables us to understand your needs better and deliver personalized solutions for your mobile applications.
We collect this information through direct interactions when you contact us, automated technologies during service delivery, and third-party sources when necessary for comprehensive app support. All collection methods prioritize transparency and user consent.
How We Use Your Information
Your information helps us deliver professional mobile app support services tailored to your specific needs. We use collected data to enhance service quality, resolve technical issues, and maintain effective communication throughout our service relationship.
- Providing mobile app support, maintenance, and update services according to your requirements
- Diagnosing technical issues and implementing solutions for optimal app performance
- Communicating service updates, project progress, and important notifications
- Improving our service delivery methods and developing better support processes
- Ensuring compliance with service agreements and maintaining accurate project records
- Protecting against security threats and maintaining system integrity
We process your information based on legitimate business interests, contractual obligations, and your explicit consent. Our processing activities always align with providing exceptional service while respecting your privacy rights.
Information Sharing and Disclosure
We maintain strict controls over information sharing and only disclose your data when necessary for service delivery or legal compliance. Your trust is fundamental to our business relationship, and we protect it through careful data handling practices.
We may share your information with:
- Trusted service providers who assist in delivering mobile app support services under strict confidentiality agreements
- Third-party tools and platforms necessary for app diagnostics, monitoring, and maintenance activities
- Legal authorities when required by law or to protect our legitimate business interests
- Business partners when you specifically request integrated services or collaborative support
We never sell your personal information to third parties for marketing purposes. Any sharing arrangements include appropriate safeguards to protect your privacy and maintain data security standards.
Your Privacy Rights
You have comprehensive rights regarding your personal information, and we're committed to helping you exercise these rights effectively. Our approach to privacy rights reflects our respect for your control over personal data.
Access Rights
Request access to your personal information we hold and receive a copy of the data we process about you.
Correction Rights
Request correction of inaccurate or incomplete personal information to ensure data accuracy.
Deletion Rights
Request deletion of your personal information when it's no longer necessary for service delivery.
Portability Rights
Receive your personal information in a structured, commonly used format for transfer to another service provider.
Objection Rights
Object to processing of your personal information for specific purposes including direct marketing activities.
Restriction Rights
Request restriction of processing under certain circumstances while maintaining necessary service delivery.
To exercise any of these rights, contact us using the information provided below. We'll respond to your request within 30 days and provide clear information about actions taken.
Data Security Measures
We implement comprehensive security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Our security approach combines technical, administrative, and physical safeguards.
Encryption Protection
All data transmissions use industry-standard encryption protocols to ensure information security during transfer and storage.
Access Controls
Strict access controls limit data access to authorized personnel only, with regular access reviews and updates.
Monitoring Systems
Continuous monitoring systems detect and respond to potential security threats in real-time for immediate protection.
Regular Updates
Regular security updates and patches ensure our systems maintain the highest protection standards against emerging threats.
Despite our comprehensive security measures, no system can guarantee absolute security. We continuously evaluate and improve our security practices to maintain optimal protection levels.
Data Retention and Deletion
We retain your information only as long as necessary to fulfill service delivery purposes, comply with legal obligations, and resolve disputes. Our retention practices balance service needs with privacy protection.
Active Service Period
Personal and technical information retained throughout active service relationship for ongoing support and communication.
Post-Service Retention
Information retained for 3 years after service completion for warranty support, legal compliance, and potential future services.
Legal Hold Period
Certain information may be retained longer when required by law, regulatory requirements, or pending legal proceedings.
Secure Deletion
Information securely deleted using industry-standard methods that prevent data recovery after retention period expires.
You can request earlier deletion of your information by contacting us directly. We'll evaluate such requests while considering ongoing service needs and legal requirements.
International Data Transfers
As a mobile app support service provider, we may transfer your information internationally when using cloud services, partner networks, or specialized tools necessary for comprehensive app support. All international transfers include appropriate safeguards.
When transferring information internationally, we ensure:
- Adequate protection levels through contractual agreements and security standards
- Compliance with Australian privacy laws and international privacy frameworks
- Transparency about transfer purposes and destination countries
- Your rights remain protected regardless of data location
We primarily use service providers with strong privacy protections and regularly review transfer arrangements to maintain optimal security standards.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience, analyze website performance, and provide relevant information about our mobile app support services. These technologies help us understand how visitors interact with our content.
We use the following types of cookies:
- Essential cookies necessary for website functionality and security
- Performance cookies to analyze website usage and improve user experience
- Functional cookies to remember your preferences and settings
- Marketing cookies to provide relevant service information (with your consent)
You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality and your ability to access specific features or service information.
Children's Privacy
Our mobile app support services are designed for business clients and individuals over 18 years of age. We do not knowingly collect personal information from children under 18 years of age without parental consent.
If we become aware that we have collected personal information from a child under 18 without proper consent, we will take immediate steps to delete such information from our systems. Parents or guardians who believe we may have collected information from a child should contact us immediately.
When working on mobile apps that may be used by children, we provide guidance to our clients about appropriate privacy practices and compliance with children's privacy laws, while maintaining focus on technical support rather than direct data collection from minors.
Privacy Policy Updates
We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or privacy practices. Updates ensure our policy remains current and accurately describes our information handling practices.
When we make significant changes to this Privacy Policy, we will:
- Notify existing clients via email or service communications
- Post the updated policy on our website with clear indication of changes
- Provide a summary of key changes and their implications
- Allow reasonable time for review before changes take effect
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Continued use of our services after policy updates indicates acceptance of the revised terms.
Contact Us About Privacy
If you have questions about this Privacy Policy, want to exercise your privacy rights, or need assistance with privacy-related matters, please contact us using the information below. We're committed to addressing your privacy concerns promptly and thoroughly.
Armadale WA 6112
Australia